Frequently Asked Questions (FAQ)
Most questions can be answered here.
No. All products in our shop are digital downloads.
No physical items will be shipped.
After checkout, you’ll receive instant access to a downloadable PDF file.
This file includes a link to your Canva template.
You can access your files directly from your account or the order confirmation page.
Yes. A free Canva account is usually sufficient unless stated otherwise in the product description.
Some elements may require Canva Pro, which will always be clearly noted.
Simply:
1. Open the Canva link included in your download
2. Click ”Use template”
3. Edit text, colors, images and fonts
4. Download or print when finished
No experience required.
Yes. Canva works on desktop, tablet, and mobile devices, though a desktop is recommended for the best editing experience.
Yes. You can print at home or use a professional printing service.
Printing and paper recommendations may vary by product and are not included unless stated.
Absolutely! While all of our templates are designed for digital use, you can print them anywhere you like. If you’re looking for a trusted printing platform, I personally recommend Zazzle. I even have a store there with some of my designs. This can be a convenient option if you want high-quality prints without setting up your own printing.
Yes, for personal or single business use only.
Templates may not be:
1. Resold
2. Shared
3. Redistributed
4. Used to create new products for sale
Yes. You may reuse the included design elements within Canva to create additional coordinating items for your personal event if a specific template is not included. This allows you to maintain a cohesive look across your celebration.
Please note that the templates and design elements are for own personal events or business promotional use only. They may not be used for business, client work, commercial purposes, or resold, shared, or redistributed in any form.
Yes! You may use the templates for your own events or business promotions, including digital or printed materials. You may also edit and customize them to suit your needs.
What you cannot do: The templates cannot be sold, shared, redistributed, or used to create designs for clients or third parties.
Due to the nature of digital products, all sales are final.
Refunds or replacements are only considered for technical issues (such as broken or inaccessible files).
Please see our Refund Policy for full details.
Don’t worry! Sometimes digital downloads can be tricky. Here’s what you can try:
Check your email
-Make sure you’re using the email address you entered at checkout.
-Look in your Spam or Promotions folder if you don’t see it in your inbox.
Download again
-Click the download link in your order confirmation email.
-Make sure your browser isn’t blocking pop-ups.
Try a different device or browser
-Sometimes files download better on a desktop or a different browser.
Contact support
-If you still can’t access your file, email us at support@lushlincreativedesigns.com and we’ll resend it immediately.
After reading the FAQ
and you still need help?
Please contact us at
support@lushlincreativedesigns.com | WhatsApp +13074293870.
Include your order number and a brief description of the issue,
and we’ll be happy to help.